黒川温泉から車で5分 阿蘇の森に佇む飛瀬温泉「天河山荘(てんがさんそう)」 公式サイト│English_FAQ
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Q. What time is check-in and check-out?

A. Check-in is from 3 pm and latest check-in is 7 pm. If your check-in will be 7 pm or later, please contact us by phone in advance.
Check-out is by 11 am.


Q. Can I take children or infants with me? What are your room rates?

A. Children and infants can stay here.
Our rates are as follows.
Junior high school age and up: The same rates as adults
Elementary school students: 70% of adult rates
Young children: 50% of adult rates
*This may differ depending on your plan.


Q. Can I stay with pets?

A. Unfortunately, pets cannot stay at the inn.


Q. Is there a parking lot?

A. Yes, there is. There is one on the premises.


Q. Where is the nearest station or bus stop?

A. The closest one is the Kurokawa Onsen bus stop.


Q. Can you come and pick us up?

A. We provide pickup and dropoff at the Kurokawa Onsen bus stop or at the Kurokawa Onsen Ryokan Association.
Please contact us the in advance.


Q. What time is dinner and breakfast?

A. You can choose your dinner start time from 6 pm or 6:30 pm.
You can also choose your breakfast start time from 8:30 am or 9 am.


Q. Do you provide lunch?

A. We are sorry, but we do not serve lunch.


Q. Can I pay my room fees by credit card?

A. Credit cards shown below are accepted.
VISA, JCB, Diners Club, MasterCard, American Express


Q. Can I use the Internet in the room?

A. Unfortunately, Wi-fi is not available in the room. You can use the Wi-fi in the lobby area.


Q. Is room service available?

A. We do not offer room service.


Q. Are non-smoking rooms available?

A. We do not have non-smoking rooms, but we will deodorize your room and provide an air purifier if you request. * Air purifier are limited in number.


Q. Is there a curfew?

A. We generally lock the doors at 10 pm, but if you are coming back at a later time, you can call us and we will unlock them for you.


Q. What is your cancellation policy?

A. Our cancellation fees are as follows.
• Three days before: 30% of room charge
• One day before: 50% of room charge
• Same day: 100% of room charge
• No show: 100% of room charge